Animal Aromatics sells herbs, nutraceuticals and supplements and can provide information through consultations. As a user of this website, you agree to acknowledge the terms and conditions set out below, and by placing an order with us either through our website or any other method, we assume you have read and understood the terms and conditions set out below.
General Terms & Conditions
The use of this website is subject to the following terms of use:
- We have the right to change and amend our terms and conditions without notice of changes.
- Changes to product prices without notice. Any price changes will come into effect when they are changed on the website.
- The content of the pages of this website is for your general information and use only.
- This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: Name, company, Email, telephone, mobile, address.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales
Consultations
Consultations are purely advisory and are of the opinion of the advisor, and we accept that opinions between professionals may differ. We accept no liability for the information provided via consultation or on the website for any of the herbs, nutraceuticals or supplements for sale. As a customer, you are encouraged to research the products for sale by Animal Aromatics. If requested we may be able to provide you with additional research and information.
Availability
All orders are subject to availability, may be changed or discontinued at any time. If a product is out of stock we will contact you to advise when it will be back in stock, advise on an alternative or offer a refund for that product. We endeavour to contact you via email within 48 hours to advise you if availability is an issue.
Payment of goods.
Payment of goods is preferred through the website. If for some reason this is not possible, card payment can be taken over the phone on 07722 952666. If no reply, please leave a message or send a text and we will contact you ASAP. Please remember to leave your contact details.
Processing your order
When an order is placed via the website, you will be sent a confirmation email and your order will be processed within 48 hours of receipt subject to availability (see above). Tracking details will be sent to you by email for you to track your parcel.
Please note: The order confirmation email you receive is not acceptance of your order, and is therefore not subject to contract. The sales contract will only exist when your order has been dispatched.
Postage & Packaging
Postage costs are as follows:
Up to 2 kg: £5.00
2-5kg: £6.00
5-10 kg: £8.00
Orders over 10 kg will be charged according to weight. Please ask for a quote.
Free P&P on all orders over £200
Items are tracked and require a signature, and delivery will take 5-7 working days.
Please note the following:
- Orders placed on a Friday may not be processed until the following Monday.
- Orders placed over the weekend or on a bank holiday will be processed and sent out the next working day i.e. Monday or Tuesday after a bank holiday.
- The following applies to UK mainland only. We are prepared to ship further afield so please contact us for postage quotes.
Delivery
Delivery will be in accordance with the order placed by you in accordance with our terms and conditions, however delays can occur due to unforeseen circumstances. If delays occur before dispatch, we hope to be able to inform you. In addition to the relevant tracking details being sent to you, you will be contacted by the courier company with relevant details of delivery. If you have not received the goods, within this time frame, please contact us within 48 hours.
We are in no way liable for failure of delivery, damage or defect to the products caused by circumstances beyond our control and will therefore not refund and monies by way of compensation. This does not affect your statutory rights, nor is it intended to exclude our liability to you for false or fraudulent misrepresentation or for death or personal injury resulting from our negligence.
Damaged Items
If any item is damaged no claims will be accepted by Animal Aromatics. Any claim must be made to the courier company. The damage must be recorded on the delivery note and reported to Animal Aromatics and the courier company immediately. Photographic evidence must be provided to both the courier company and Animal Aromatics to aid in any claim. If this is NOT done within 48 hours, no claim can be made to the courier company. We will try to help with any claim you make.
Returns Policy
We want you to be 100% happy with your purchases from Animal Aromatics, but if you are not we offer a money back guarantee providing the following conditions are met:
- We are notified immediately
- Bags are unopened
- Tamper proof seals are intact
- The goods are returned to us within 7 days
- Return postage will NOT be refunded, unless we have sent you the wrong items. If this is the case, please notify us immediately and send us a copy of postage receipt for a postage refund. We suggest you use recorded delivery as we will not refund lost items.
- Returned items MUST be accompanies by your name, address and contact details.
- When the returned goods are received by us, we will usually refund you within 48 hours by an agreed method usually by bank transfer.
- If an exchange is required, you will be responsible for outward postage.
- Any items returned to us due to incorrect address or failure on your part to collect from the depot after attempted delivery will not be refunded IN ANY WAY. In this case, the items can be dispatched again at your cost as the customer.
Please note: We are NOT able to refund opened products for health and safety reasons.